Support

Customers can always turn to Extenda Customer Services for qualified support regarding the operation of Extenda Retail. Extenda offers customer support according to each customer’s requirements.   With that in mind we have structured our support offerings in different levels.

1^st line support – direct to the end user in the store.
2^nd line – to customer’s or partner’s IT departments who will then handle 1^st line support.
3^rd line support – to customer/partner organizations that will handle 2^nd line support

Maintenance
As a customer of Extenda we offer continued support for future changes and if any problems should arise. New releases are integrated to the customer’s specific system environments which benefits our customers in the form of enhancements and new functionality.