Auchan is an international retailer present in 16 countries with more than 800 Hypermarkets, huge stores which provide everything from food to fashion and home electronics. The chain has adopted a strategy to stay local in each market, while benefitting from enterprise-wide services and efficiencies. Auchan recognizes the importance of the customer experience and has deployed a wide range of in-store self-service concepts as well as convenient online shopping, including a click and collect service. For Auchan, the point of sale and the management of sales transactions are cornerstones in their operations, critical for business performance.
Auchan relies on the Extenda Retail Transaction Engine and standard functionality, together with country-specific integrations and adaptations. The solution is integrated with external order management systems to deliver a true omni-channel experience.